Reservations & Payment
Trips are booked and confirmed when Safaris & Expeditions, hereafter referred to as the Company, is in receipt of a 30% deposit of the total trip cost. The Company must receive the full balance of payments no later than 61 days prior to the start of the trip.
Cancellations & Refunds
Cancellations must be in writing and will be effective upon its acknowledged receipt by the Company. In the event of the cancellation or postponement of a confirmed trip, you become liable for a percentage of the full cost, as set out below.
- 61 days or more before the start of the trip: 30% of total cost
- 60 to 31 days before the start of the trip: 50% of total cost
- 30 days or less before the start of the trip: 100% of total cost
- If you are a “no-show,” the Company shall be entitled to treat your reservation as cancelled without notice and the total trip cost will be charged and forfeited
No refunds are given for:
- Circumstances beyond the Company’s control resulting in alternative arrangements of an equivalent quality, necessary to ensure the safety and / or further participation and enjoyment of your trip
- If you do not appear for any accommodations, service, sightseeing or trip segment without notifying the Company
- If you leave your trip after it has begun, or miss any scheduled sightseeing, activities or accommodations
The Company acts as a booking agent for other independent contractors providing accommodation, transportation, insurance and other services. Each of these companies is an independent corporation with its own management and is not subject to the control of the Company. Transportation, accommodation and other services provided by the independent contractors are offered subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers. Because the Company does not have the right to control the operations of the independent operators and their suppliers, the Company CANNOT BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may arise out of these services.
The Company reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of any trip any person at any time, and to pass on to trip members any expenditure occasioned by delays or events beyond its control. In case of any appreciable variation in its cost, the Company reserves the right to adjust its rates.
There are certain inherent risks involved in participating in the type of trips sold by the Company. You accept these at your own risk. It is your responsibility to take all appropriate medical advice prior to departure as to determine if you are fit enough to undertake the trip booked.
The Company recommends you obtain insurance covering accidental death and disability, loss of personal effects, emergency medical evacuation, major medical and trip cancellation.
Although the Company hopes it will not need to levy surcharges, it reserves the right to do so on the invoice amount if this becomes necessary. The Company will endeavor to notify you in writing as soon as it is aware of any likely surcharge. Any refund made by the Company shall be at its sole and absolute discretion. Surcharges may result from, but are not limited to, unexpected increases in Park, Conservation or other Government fees and increases in taxes including VAT that were not in force at the time of billing. In case such increases occur, the company will do all in its power to minimize such increases.
Terms & Conditions
These terms and conditions govern the relationship between the Company and you, to the total exclusion of any other terms and conditions. No alteration to the terms and conditions may be made by any of the Company employees, authorized representatives or agents, unless in writing by an authorized officer of the Company. An authorized officer of the Company shall make all decisions and matters subject to the Company’s discretion.
Carriage by Land, Sea & Air
Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, Sea and Air travel are also subject to operational decisions of carriers and air and sea ports which may result in cancellations, delays or diversions, over which the Company has no control and for which the Company accepts no liability whatsoever.
The payment of a deposit or any other partial payment for a reservation constitutes consent to all provisions of the conditions and general information enclosed herewith. The terms under which you agree to take these trips cannot be changed or amended except in writing signed by an authorized officer of the Company.